Frequently Asked Questions
Everything you need to know about bringing Sylvan Design into your home.
What materials are used in Sylvan Design furniture?
We prioritize sustainability and quality by using FSC-certified solid hardwoods, premium upholstery fabrics, and eco-friendly finishes to ensure your pieces last for generations.
How long will it take for my order to arrive?
Standard shipping typically takes 7-14 business days. For handcrafted or custom-made items, please allow 4-6 weeks for production and delivery.
Do you offer White Glove Delivery?
Yes, White Glove Delivery is available for most large furniture items. This service includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made orders and final sale items are non-refundable.
How should I care for my wood furniture?
To maintain the beauty of your wood pieces, dust regularly with a soft cloth and avoid direct sunlight or heat sources. We recommend using a high-quality wood wax every 6-12 months.
Do your products come with a warranty?
Every Sylvan Design piece is backed by a 1-year limited warranty covering manufacturing defects in materials and workmanship.